		Lean sigma methods and tools for service organizations : the story of a cruise line transformation / Jaideep Motwani, Rob Ptacek, and Richard Fleming. by Motwani, Jaideep \| Ptacek, Rob \| Fleming, Richard. Edition: 1st ed.Material type: Book; Format: print ; Literary form: Not fiction Publisher: New York : Business Expert Press, 2012Availability: Items available for loan: University of Wollongong in Dubai (1). Location(s): Main Collection 658.562 MO LE.
		Service design with applications to health care institutions Oscar Barros by Barros, Oscar. Material type: Book Publisher: New York : Business Expert Press, c2017Online access: Location Map Availability: Items available for loan: University of Wollongong in Dubai (1). Location(s): Main Collection 658 BA SE.

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